Refund policy

Return & Refund Policy

We accept returns within 14 days of delivery.

To be eligible for a return:

• Item must be unused and in original condition

• Item must be returned in its original packaging

To request a return, please contact us at:
contact@etoile-naissance.com

Return shipping costs are the responsibility of the customer.

Once your return is received and inspected, we will notify you if your refund is approved.

If approved, your refund will be processed within 5–10 business days.

Returns sent without prior request will not be accepted.

Return address will be provided after contacting us.

 

Right of Withdrawal (European Union)

Customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing any reason.

To exercise this right, please contact us at : contact@etoile-naissance.com

Returned items must be unused, in their original condition and packaging.